Shipping & Returns
Returns and Refund Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please return the item to us by mail. The return postage label will be provided by us. There is no restocking fee. We also accept exchanges.
You should expect to receive your refund within 10 days after we receive your returned item, however, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Policy
We can ship to virtually any address in Australia. Note that there are restrictions on some products, and we don't ship to international destinations.
Handling, Transit, and Order Cut-off Time. (GMT+10:00) Australian Eastern Standard Time (Sydney)
- Our Cut Off time is 9 AM
- Handling time 2 to 3 days, (Mon-Fri) Transit time 10 to 15 days, (Mon-Fri)
Which carriers do we ship with?
We use Australia Post to deliver the products.